Under general direction, the incumbent performs a variety of complex tasks related to information systems functions, activities and operations related to Precinct One’s multi-user and server-based computer systems.
In conjunction with Harris County’s Information Technology Center (ITC), performs the duties below; other duties may be assigned as deemed appropriate.
- Maintains and supports the Precinct’s local and wide area data network systems, voice systems, network servers and infrastructure, as well as desktop hardware and software.
- Performs a wide variety of complex technical duties involved in installation, minor repair, and maintenance of personal computers, network servers, network infrastructure, peripherals, phone systems, and equipment.
- Assists Precinct departments with work-flow analysis and suggests improvements.
- Develops enhanced systems and/or modifies existing systems based on users’ needs.
- Maintains, updates, and improves the Precinct One website.
- Provides three to five (3-5) year projections for technology infrastructure such as computer turnover, phone/data/cabling infrastructure, mobile connectivity, etc.
- Proactively recommends and implements tools that ensure Precinct One’s technology grows with the evolving needs of the organization.
- Takes the lead in developing the Precinct’s annual technology budget for the purchase of hardware and software.
- Liaises with ITC, meeting regularly to address Precinct One’s technology needs and staying abreast of ITC’s capital projects.
- Escalates technical issues/projects to ITC or Precinct One’s senior leadership as necessary.
- Actively represents the needs of Precinct One and its constituents on committees dealing with technology, enterprise content, electronic information, and records management.
- Performs other duties as assigned.
- Bachelor’s (BA/BS) degree from an accredited college or university with major course work in information systems, computer science, or a closely related field; and
- A minimum of five (5) years of progressively highly responsible and verifiable experience in an information technology environment equivalent to a network / system administrator performing configuration, implementation, administration and support of complex LAN/WAN.
- Current principles and practices related to Microsoft (MS) Windows Enterprise Servers (Exchange, Internet Information Server, SQL Server and Terminal Server services).
- Desktop hardware (PC and laptop) and software (MS operating and applications) support; familiar with local area networks (LAN) and remote access troubleshooting.
- Network and LAN fundamentals, including network interface connection and user installation, various network topologies, LAN administration, servers, switches and network architecture.
- Voice communications equipment and services including modems, cabling plans, and coaxial and fiber optic cables.
- Computer hardware, software applications and associated security, backup procedures and firewall and network security.
- Basic electronic methods, techniques, parts, tools, and materials used in the maintenance and repair of a wide variety of electronic and communications systems including telephone, voice mail, fax, and related microcomputer systems.
- Business process analysis and project management.
- Operating, installing, maintaining, configuring, and troubleshooting a variety of computers, local and wide area network equipment, servers, and peripherals, including but not limited to desktop computers, servers, routers, hubs, switches, audio/visual equipment, telephone equipment and accessories, and wireless access devices.
- Asking questions and getting information in order to diagnose network and computer problems.
- Setting up records and tracking methods.
- Writing technical memos and documents.
- Maintain effective working relationships with those contacted in the course of work.
- Exercise time-management, documentation, organizational and communication skills.
- Be a strong self-starter, providing measurable results with minimal supervision.
- Communicate clearly and concisely, both orally and in writing.
- Troubleshoot and resolve escalated network and product problems.
- Act as the technical lead and provide technical training and mentoring to departmental staff as needed.
- Stay current with new technology developments; recommend appropriate revisions to processes and procedures and make process improvement changes to streamline procedures.
- Valid driver’s license (Texas by hire date).
Environmental and Physical Requirements:
- Physical ability to perform job duties including: sitting, standing, walking, kneeling, crouching, stooping, squatting, crawling, twisting and climbing.
- Ability to lift fifty (50) pounds.
- Ability to travel to different sites and locations.
- Will be exposed to confining work space and electrical hazards.
- Certification in computer science, network administration, Microsoft, or telecommunications specialty programs.
- Experience with the latest versions of Microsoft Windows Server and desktop operating systems, office productivity applications, network switches, telephone or voice mail systems.