We are seeking an energetic , organized, detail-oriented individual to join its team as a Customer Support Representative. The successful candidate is a customer service ace and loves working with customers and helping them solve problems.
In order to be considered, you need to be:
- Organized
- Detail oriented
- Great on the phone
- A good listener
- Patient
- Flexible
- A team player
- Self-directed
This job requires:
- At least 3 years of experience with heavy, direct interfacing with external customers
- A passion for helping customers
- Excellent and professional communications skills
- Strong troubleshooting skills
- Superior follow-up
- Meeting deadlines and customer expectations
- Multitasking in a fast-paced environment
- Knowing how to prioritize tasks
You will have a HUGE advantage if you:
- Have a strong technical background (HTML/CSS, SQL, ColdFusion, .NET, JavaScript)
- Have worked with Email Service Providers in the past
- Take initiative and go the extra mile
- Understand social media
- Know Marketing Automation
- Have a college degree
Apply here.